Community Guidelines

• Apartment Alterations

  Holes should not be drilled in your apartment without our prior written consent, nor should any nails, hooks, or screws be used on any floors, doors, windows, tub, shower, appliances, or fixtures in the apartment. Nothing should be fastened to the floors, doors, windows, walls, appliances, or fixtures in the apartment, the exterior walls, or porches of the buildings. Please refrain from hanging signs, advertisements, or notices on the outside or inside of any apartment or building. Locks on the doors leading to the apartment should not be altered without our consent. We must have a key to every lock at all times, and every lock must be compatible with the master key system for the building.

• Balcony/Patio/Terrace

  Please do not use the balcony, patio, or terrace of your apartment to store personal property. Additionally, no towels, rags, rugs, laundry, or other items should be hung from any balcony or terrace, nor should anything be thrown or dropped from the windows, balcony or terrace. Please refrain from cooking or barbecuing on a porch, patio, or balcony. This is prohibited within 15 feet of any building, except as expressly permitted by your community. We have provided for your convenience, three grilling areas. They are located on Woodkey, Stonemark, and Woodstream.

• Common Areas

  Common areas, sidewalks, entrances, lobbies, hallways, elevators, or stairways of the community should not be used for any purpose other than entry and exit. Please do not place or store furniture, equipment, or personal articles in any common areas for any period of time. We may remove any such items at any time, at your expense, including any storage costs.

• Equipment Use

  All equipment located in your apartment or community should be used in a reasonable and careful manner. Equipment includes such things as toilets, sinks, electrical, plumbing, heating, ventilating, air conditioning, building access system, elevators, appliances, or other facilities. If you or your family, guests, or visitors use any equipment in a manner that causes damage to the equipment, you could be held responsible for the costs of repairing or replacing it. Garbage Disposals: Garbage disposals are designed to dispose of table scraps in small amounts. Never fill the garbage disposal with large amounts of food or it may become clogged. If your disposal stops working, please press the reset button located underneath. If this does not help, please call for service. Toilets: Please refrain from flushing any items other than toilet paper. Items such as paper towels, napkins, q-tips, baby wipes, feminine products, and artificial hair are not biodegradable. These items can become lodged in toilets and cause backups. If this happens and the toilet needs to be replaced, you may be charged for replacing the toilet. Verticals and Mini Blinds: If your verticals or mini blinds become damaged due to misuse and need to be replaced you will be charged. Currently replacement charges for verticals cost $100.00 and $20.00 for mini blinds. Closet Bi-fold Doors: Please do not overload closets to the extent that items touch the door when closed; this can cause the doors to become dislodged from the track and become damaged. Leaks, Drips, Etc.: If you notice a leak in the ceiling, under the sink or anywhere else, place a pan or any container under the leak to catch the water to help minimize damage. Please shut off the valves which are located behind the toilet and under the sinks. Contact our office at 410-363-6072 and a service technician will investigate and determine the cause of the leak to correct the situation. Bath Fans: Bathroom ceiling fans should be turned on whenever the shower or tub is in use. This will remove excess moisture from the air and lessen the chances for mold to grow. Heating and Cooling of the Apartment: Located on the wall next to the kitchen, you will find a digital thermostat. There will be two numbers on the screen. The number on the left is the current room temperature, while the number on the right is the thermostat setting for the desired temperature up to 72 degrees. To adjust the desired temperature, push the up and down arrow keys to the right of the screen. To set the heat/cool settings, press the system mode key for the desired function. For heating, a flame symbol will appear under the temperature setting. For cooling, a snowflake symbol will appear. Do no have both symbols on at the same time. The fan setting should be on at all times. Air conditioners are designed to cool 20 degrees or less than the outside temperature. Air conditioners are run by electricity which you will be billed for. Always set your thermostat at a reasonable energy-conserving temperature.

• Facilities

  If your community has a pool, you must pay any required fees prior to usage. For your safety, please obey all pool rules and regulations. Games, sports, and other recreational activities are permitted only in designated areas. All rules and regulations must be obeyed including the days and hours that recreational facilities may be used. We may at any time discontinue any recreational services or close down facilities either temporarily or permanently.

• Heavy Items

  Items which weigh more than we determine is reasonable for the floor loading of the apartment are not permitted. You must check with us before bringing heavy items (i.e., waterbeds, safes, etc.) into the apartment.

• Lockouts

  In the event of a lockout, please call (410) 363-6072. Lockouts are free during normal business hours. After hours, the first lockout is free. All subsequent lockouts will be charged $35.00. In order to be let in, you must be on the lease with proper ID on hand. If you would need to request a lock change, the fee will be $50.00 and must be paid to the leasing office prior to the locks being changed.

• Motor Vehicles

  Please keep in mind we may remove any vehicle at the owner’s expense if it appears abandoned, inoperable, does not display an inspection sticker and/or license plates, or the inspection and/or registration is expired. We apologize, but due to local water restrictions and hazardous substance ordinances, we cannot allow residents or their guests to work on their vehicles in the community parking areas. Vehicles may be washed only in designated areas. If there is no designated area, then washing vehicles is not allowed.

• Parking

  Parking in front of dumpsters is prohibited at all times. Please obey all parking and traffic regulations posted on any private streets, roads, or drives. Parking areas are to be used only to park, load, and unload motor vehicles. Please note that there are handicapped parking spaces that have been designated by the community. Please do not park in these spaces without a handicapped permit or your vehicle will be towed. Your vehicle may be towed without notice at your expense if you: • Park in a fire lane • Park in a no parking area • Block a fire hydrant, refuse container, another vehicle, sidewalk, or lawn Oversized vehicles, commercial vehicles, recreational vehicles, boats, or trailers may not be parked in the community without our consent. Cars that have been towed will be take to storage at Henry's Wrecker Service. There will be a charge of $220.00 and an additional $8.00 per day storage fee if your vehicle is not retrieved. Their phone number is 410-296-0364.

• Peaceful Enjoyment

  All residents, their family, and guests should conduct themselves in a manner that will not disturb their neighbors or community staff. Noise, odors, or any other actions that cause a disturbance are not permitted. Please do not interfere with the rights, comforts, or convenience of other residents or community staff. Remember you are responsible for the conduct of your family, friends, guests, and anyone you invite into the community. We will make reasonable efforts to stop neighbors from disturbing your peace, but we cannot be responsible for controlling their actions. If you are seriously disturbed by activities at your neighbor’s apartment, please call the police.

• Pets

  Cats are welcome at Mill Towne Village but are not allowed in the apartment without our prior written consent. There is a limit of two cats. In addition, there is a $300 security deposit, a $15 per month pet rent for the first cat, and a $10 per month pet rent for the second cat. Remember, you are responsible for cleaning up after your pet.

• Safety

  Please do not bring anything into your apartment or the community that increases the risk of fire. Things that could cause an increased risk of fire include flammable oils, fluids, propane, benzene, gasoline, kerosene, or other hazardous materials. Please refrain from cooking or barbecuing on a porch, patio, balcony, or within 15 feet of any building, except as expressly permitted by your community. Winter Weather: When accumulation of snow or ice occurs, removal will be underway. It takes time for removal to be completed. Please be patient and we will get to your building as soon as possible. Please be careful when walking on ice. In some instances when ice is present on the sidewalk, it may be safer to utilize the grassy areas. Residents are responsible for clearing out snow from their own vehicle and parking space. Owning a snow shovel is recommended. We will clear the parking lots as soon as possible, but please note that it takes time. Try to move your vehicles so this can be done more efficiently. Use extra caution when driving on snow and ice. Any other questions, comments, or concerns should be addressed as soon as they become evident. Please do not hesitate to contact our office at 410-363-6072.

• Satellite Dishes

  Satellite dishes one meter or less in size are permitted upon your signing a Lease Addendum – Satellite Antenna and Dishes.

• SmartCard Tips

  Adding Value to your SmartCard - Insert SmartCard into the Cash Service Center, with the chip facing up towards the machine. - The balance on your card will show on the electronic display. - To add value on to your card, with the card already in the Cash Service Center, insert $5, $10, or $20 into the bill acceptor. - Wait for the card to be updated and remove the card. Use in Laundry Machine - The price of the cycle is displayed on the electronic display. - To start the machine, insert SmartCard into the card-reader slot with the chip facing up towards the machine. - Select the cycle desired. The length of the cycle will be displayed after the machine has started. - After your cycle selection, wait until the machine starts and the display on the machine says to “Pull Card.” General Care of SmartCard - Store card in a safe place away from magnetic fields such as microwaves, computers, other credit cards, and electronic equipment. - Do not bend. - Do not insert card in anything but the laundry machines and the Cash Service Center. - The information may be erased if inserted in any other card reader. - Keep card and chip clean from any grease, film, or laundry soap. - Keep card and chip dry and free from scratches. - Do not put wet clothes on the SmartCard readers. Stop by the leasing office during normal business hours if you have any questions regarding your SmartCard.

• Trash

  All trash should be placed in plastic bags and disposed of in the appropriate waste containers. Bulk items should never be disposed of outside of waste enclosures or left on community grounds. Please do not place any trash in halls, stairways, balconies, laundry rooms, or in front of the dumpsters.